We hope you will always be completely satisfied with your order, however if you are not, we will gladly issue a store credit or exchange within 14 days of delivery. At this time we do not offer refunds. Art, special orders, and sale items can not be returned or exchanged.
Returned items must be in unused condition in its original package, with a copy of your receipt.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
Questions about your order or a product featured on our site? Please contact us at 773-564-9533 or write us an email at any time at firstname.lastname@example.org
Your privacy is our foremost concern. The information you enter will never be disclosed to any outside organization or third party.
All orders are processed and shipped pending both item availability and credit card verification. Orders are shipped Monday through Friday (excluding Holidays) and are fulfilled within 48 hours of purchase.
Norcross & Scott Home utilizes UPS for most U.S. Shipping. UPS offers ground service, through which customers receive their orders 3-8 business days (Monday-Friday) from the date of dispatch. Should you need your item quicker, please email us at email@example.com after placing your order, and we will do our best to send your shipment via 2nd Day or Next Day shipping, additional charges will apply. USPS may be a shipping option for some smaller items.
Standard Ground service is not available to Alaska, Hawaii, or Puerto Rico. We cannot accept military APO/FPO addresses and PO Boxes for delivery.
Please confirm billing and shipping address when placing an order as we are unable to reroute packages.
Oversized items such as some furniture and artwork will need to ship via common carrier. Please contact the shop directly to discuss options on shipping specific oversized items.
International shipping is available via DHL. Oversized items may not be available for international shipping.
You will receive an email confirmation after an order has been placed. Upon the shipment of your order, you will receive an email containing the tracking information for your package.
We accept the following payment options:
Prices listed on our website are shown exclusive of applicable taxes. Sales tax will only be applied to orders shipped within the state of Illinois. Please note that the actual sales tax will be calculated when your order is shipped and may vary from the estimated tax in the event of law change.
Norcross & Scott Home's online shop is powered by Shopify. All Shopify stores include a 128 bit SSL certificate that's used by the store shopping cart. As well, Shopify's ecommerce hosting and software is Level 1 PCI compliant. To learn more about our secure checkout shopping cart please visit the Shopify website.